Our Return Policy
If for any reason you are dissatisfied with a purchase made from CleaningChemicalSupply.com you may return the merchandise within 30 days. Please contact customer service at 1-888-678-7489 for an authorization number or to speak with a customer service representative.
Customers will be responsible for shipping charges on cancelled orders. Due to their nature, custom and made-to-order products cannot be accepted for return unless the product was initially defective.
If a product is damaged during delivery to you via a freight carrier, take a picture of the damage, note the damage on the carrier’s delivery receipt and request an inspection report on the damaged shipment from the carrier to be forwarded to you within 10 business days. Forward the picture, inspection report and original packing list to Cleaning Chemical Supply and we will file a claim on your behalf and immediately replace the damaged item(s).
If a product is damaged during delivery to you via FedEx, UPS or Parcel Post, take a picture of the damaged product, note the extent of the damage on the back of the packing list. Once complete, forward the picture, packing slip and the damage noted to Cleaning Chemical Supply and hold the damaged materials for further instructions.